Find answers to common questions about GoPay services, licensing, and how it works.
What is GoPay Service?
Is GoPay licensed by the Saudi Central Bank?
Who is the target audience of GoPay?
What is the difference between the Biller and the Customer?
What is the "SADAD" payment system?
Is GoPay limited to providing payment services through the “SADAD” system, or does it also support other electronic payment services?
What are the features of the GoPay service?
How can I use the GoPay service?
What documents are required from the business to obtain the GoPay service?
Does the GoPay service require any setup or software installation on the company's servers?
How can I carry out transactions through GoPay?
How does GoPay work in bill payments and financial claims?
What is the pricing mechanism for GoPay?
Can GoPay be directly integrated with the company's internal system?
What languages does the GoPay service support?
Does GoPay operate throughout the week?
Is a commercial registration or freelance license required to obtain the service?
Will the customer be notified of the invoice or financial claim via SMS?
Is there a testing environment for trying GoPay services?
Does GoPay offer the ability to issue recurring invoices?
What is the difference between issuing a one-time invoice and a recurring invoice?
If a customer pays only part of the invoice, will the remaining amount be added to the next invoice?
How long does it take for settlements and collected payments to be transferred to the company's bank account?
Does GoPay allow partial payments for customers?
How can the end-customer know the remaining balance if payments are made partially?
Will the company's name appear in the customer's bank account when searching with the SADAD number?
How can the company view details of the amounts deposited into its bank account?
Why is GoPay considered secure?
What amounts are deducted from the collected payments of the business?
Is there a technical guide for integrating with GoPay?
What are the required steps for direct electronic integration with GoPay?
Does GoPay provide a graphical interface for billers?
Can GoPay split collected amounts and transfer them into multiple bank accounts for the business?
Can the business raise invoices and collect payments through SADAD, while also using other SADAD services, without direct electronic integration?
Does GoPay provide a tax invoice for transaction fees?
Does GoPay schedule payments for the customer, so that the system automatically issues the invoice or payment claim on the due date?
Can the SADAD number be changed to match the company's contract numbers?
If the customer registers their SADAD number in their bank account, will it appear across other banks?
If GoPay is electronically integrated with the company’s system, will all data entered in the company’s system (such as customer or invoice information) be automatically reflected in GoPay without the need for re-entry?
Can a company’s customer pay invoices and claims without registering in GoPay?
How to file a complaint?